Help Desk & Support

Techsoft's Help Desk and Support group provides you with help desk analysts and complete help desk outsourcing solutions. We provide both first line and second line Help Desk support. Techsoft's Help Desk and Support analysts perform several functions, including:

• Installations and configurations
  
• Implementation Management
  
• Problem determination
  
• Diagnostic support
  
• Dispatch, assignment and routing, escalation practices
  
• Problem tracking, resolution and closure
  
• Management reporting and performance metrics
  
• Desk-side support
  
• Technical infrastructure support, including PC Desktop hardware and software, Laptop setup and configuration, OS, network usage, host connectivity support, application support